Ending an online casino account is a significant move, and we understand that. At Aphrodite Casino, we work to keep the closure process straightforward and fair for our Belgian users. This page addresses both voluntary closures and those we carry out, what occurs with your funds and bonuses, and how our affiliate programme functions under Belgian regulations. We lay out the steps we take and the legal thinking behind them. Think of this as a practical guide, not formal legal advice. If your situation is specific, reach out to our support team before you act. We revisit these procedures on a regular basis.
Closure Initiated by Operator
Aphrodite Casino can close an account without your request if we identify suspected fraud, a breach of terms, a unsuccessful identity check, or a legal order from Belgian authorities. We act only after an internal evaluation and advise you by email. Money you are legally entitled to withdraw are refunded after compliance verifications. In grave cases, like money laundering or fraud, we might hold funds and notify the relevant Belgian authority. This measure is uncommon and we maintain proportionality. We note the reason in our records but only disclose what the law authorizes. We also follow decisions issued by the national exclusion register.
Summary
Aphrodite Casino treats account closure for Belgian users as a structured, fair process. You can close your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances come back to you after proper checks, while bonuses may be surrendered. Affiliates must follow strict Belgian advertising standards and withdraw our materials after termination. Data retention persists only as long as the law requires. If you’re contemplating closure, begin in your account settings or contact support. We’re here to help if questions come up.
Information Storage After Account Closing
We hold onto certain personal and financial data after account closing to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Retention periods follow applicable law and our internal schedule. After that timeframe closes, we delete or anonymise the information. You can obtain a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We don’t use closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we advise reaching out to us directly first. We manage all data requests promptly and securely.
Handling of Finances of Account Balances and Promotions
Terminating your account does not mean saying farewell to legitimate funds. We return real-money balances after anti-money laundering and identity checks, using the original payment method if available. If that method cannot be used, we may ask for alternative verified bank details. We don’t charge a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally surrendered at the point of closure. Pending withdrawals proceed via the normal approval process unless a payment dispute is open. We retain a full financial log for every closed account, which helps clarify any disputes later.
Partnership Programme and Legal Notice
Our affiliate programme operates under stringent Belgian advertising and gambling rules. Affiliates shall use only approved Aphrodite Casino materials, designate all content as 18+, avoid misleading claims, and never target self-excluded users. We monitor affiliate activity and may halt or end relationships for non-compliance. Ending an affiliate agreement is distinct from terminating a player account. When an affiliate agreement terminates, we insist on immediate removal of our brand materials and links. Outstanding commissions are settled after final verification and fraud adjustments. This setup secures Belgian players and keeps our programme honest. https://www.similarweb.com/top-websites/india/gambling/lottery/ We record every affiliate decision.
Affiliate Obligations After Termination
- Use only approved Aphrodite Casino creatives and promotional text.
- Plainly label all material as 18+ and include responsible gambling messages where required.
- Refrain from guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Delete all brand content immediately after termination.
Self-Initiated Account Closure for Belgium Users
For players in Belgium and want to close your Aphrodite Casino account, you can do so at any time by contacting support or via the self-service options in your settings. We confirm your identity to prevent unauthorised requests. After that verification is complete, we disable your login and cease all promotional messages. Your real-money balance stays withdrawable after the closure, subject to the usual checks. We strive to complete voluntary closures within two business days. Active bonuses and unfinished wagering may be forfeited, and we make that clear before you confirm. We process every request fairly and do not charge a closure fee. A confirmation email is sent to your inbox once the account is shut.
Account Closure Process
- File a closure request through your account settings or from your registered email address.
- Complete identity verification if we ask for it, by providing an ID document or proof of address.
- Acknowledge that you understand active bonuses will be forfeited.
- Choose a withdrawal method for any real-money balance still in the account.
- Get a confirmation email once logins are no longer possible.
FAQ
How can I close my Aphrodite Casino profile in Belgium?
You can file a closure request through your account settings or by contacting support from your registered email address. We authenticate your identity to prevent unauthorised changes. Once verified, we close the account and dispatch a confirmation email. Most voluntary closures conclude within two business days. If identity checks are needed, it might take a little longer, but we inform you posted at each step.
Will I lose my remaining balance if I close my account?
No. A legitimate real-money balance remains yours. We refund funds after anti-money laundering and identity checks. If the original payment method is unavailable, we require alternative verified bank details. Active bonuses or pending rewards may be cancelled, but your cash balance is not. Small amounts below the minimum withdrawal threshold may need a manual review.
Is it possible for Aphrodite Casino deactivate my account without my request?
Yes, in limited circumstances. We may shut down an account if we discover suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We alert you by email and release any funds you’re legally entitled to withdraw. In serious cases, authorities may require us to freeze funds temporarily.
How long does account closure take?
Voluntary closures usually wrap up within two business days. If verification is needed, it may take a few extra days, but we seek to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, reach out to support.
What takes place to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally forfeited when an account is closed voluntarily. We outline this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is normal procedure to prevent closure being used to bypass bonus terms.
Will closing my player account affect my affiliate account?
No aphrodite-be.eu. Player accounts and affiliate accounts are separate. Closing your player account does not automatically end an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to handle each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts vary.
What period do you keep my data after closure?
We hold personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules require. After that period, we erase or anonymise the information. You can request a copy of your data during retention by contacting privacy support and completing identity bbc.co.uk verification. We do not use closed-account data for marketing without separate consent.